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Support

Openbox V9S Support:

How do I install freesat channels?

On most of our boxes the channels are fully loaded but if not then this is all you need to do:

  • Press Menu button on remote control

  • Select Satellite Installation menu

  • Select Astra2A 28.2E from satellites list or eutelsat 28.2

  • Select

    • Scan Mode: Free (for free to air channels only)

    • TV + Radio

    • Scan Type: Blind Scan

  • Press the blue button for scan

  • Press Ok to Search

  • Takes 10-15 minutes

  • Will save the channels when it finishes

How do I install Saorview on the box?

Press Menu button on remote control

  • Go to Installation menu

  • Select Terrestrial Installation menu

    • Region: German (Use same freqs as Rep. of Ireland)

    • Tuner Power: Off

    • LCD On

  • Now Automatic Search

  • It will take up to 10 minutes+

How do I get the EPG (TV Guide):

  • Press the EPG button on your remote control to bring up the Electronic Programme Guide
  • Works well on the Irish Saorview channels with a full 7 day guide
  • Gives a now and next EPG on UK satellite channels

How do I playback recorded items from my hard drive:

  • Press the menu button
  • Go to the media menu
  • Select “Record” and you will find your recordings
  • You can fast forward, pause and rewind your recordings using the arrows on the remote control.

Now go to Channel list and your channels will be saved.

Zgemma H2S and H2H Support:

How do I tune in freesat channels on the Zgemma H2H and H2S:

  • When you first turn on the box press the menu button
  • Scroll down and select “Setup”
  • Select “service searching”
  • Now go “tuner configuration”
  • Select the “DVB-S2” for freesat setup
  • Highlight “configuration mode” and press the right arrow key on the remote until it says “simple”
  • Press the green button the remote control to save this setting and it will detect the correct tuner setting.
  • Now press exit and go back to the service searching menu and go to automatic tuning.
  • Highlight DVB-S2 and press “OK” to scan.

How do I tune in the saorview channels on the Zgemma H2H:

  • When you first turn on the box press the menu button
  • Scroll down and select “Setup”
  • Select “service searching”
  • Now go “tuner configuration”
  • Select the “DVB-T2” for setup
  • Scroll to region and keep pressing the arrow key on the remote until it says “republic of Ireland”
  • Press the green button on the remote to save this setting.
  • Now go to service searching menu and go to automatic tuning
  • Highlight DVB-S2 and press “OK” to scan the channels.

 

How do I change the skin on my Zgemma box?

  • Press the menu button
  • Press the Setup button
  • Press the System button
  • Scroll down to User Interface
  • Select Skin Setup
  • Select Blue HD

Still have a question?

If you are an existing customer requiring support then please open a support ticket below and we will reply within 1 working day (but usually much quicker!). Please note that we only provide support to dreambox.ie customers only so please include your order number or the email address you ordered with when opening a ticket:




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